Most of the Jio Fiber internet connections are down in Press Enclave Srinagar, Jio Fiber staff is unmoved and reluctant to dispatch its engineering staff to repair the wires that are lying on the ground due to snowfall.
The media outlets that avail of the services of Jio Fiber are facing a lot of inconvenience as nobody from Jio Fiberstaff is paying heed to the complaints registered by them.
Jio Fiber is claiming to offer the fastest broadband connections to subscribers but it collapsed completely in wake of the snowfall in Kashmir.
Reports reaching KNT said that it’s not only Srinagar’s media hub where Jio Fiber connections are down but there are numerous areas where subscribers are facing problems due to connection failure.
“We registered a complaint but despite that, no ground staff arrived at our office to repair the faulty wires,” said a Journalist.
Another Journalist said that they have two Corporate Jio Fiber connections and both are down. “We were assured that the field staff will visit our office on Saturday afternoon but that turned out a lie. We also mailed at businesscare@jio.com but of no benefit,” he said.
Those parents who installed Jio Fiber at their homes for the online classes for their kids are repenting now. “Jio authorities call you every month reminding you of the amount that you have to deposit but same authorities don’t bother to respond when you faced connection problem,” said Mukhtar Ahmed.
When the Government of India banned 4G in Jammu and Kashmir in the first week of August in 2019, people opted for Jio Fiber after the restoration of broadband service. “Majority of the people switched from government-owned BSNL to Jio Fiber as the former is infamous when it comes to addressing the grievances of the customers. I think Jio is also going BSNL way now, caring least for customer service,” Zahid Ahmed said adding that Jio has failed to consider the snow flurry during winters in Kashmir and has not taken measures to ensure lesser disruptions in high-speed internet during snowfall.
Another customer said that even Jio customer service number 1800-88-99-444 is not working. “When we dial this number, the line gets disconnected once the customer care executive says ‘hello’.”
An official from the Jio Company told Kashmir News Trust that field staff is facing difficulty in reaching the desired locations. “After the snowfall, we have been receiving hundreds of complaints. We have pressed men and machinery into service,” he said. (KNT)