Danishwar Hameed
An unauthorized withdrawal of Rs 10,000 from a consumer account by JK Bank in Kulgam has raised grave concerns.
The consumer pointed out gross negligence and deficiency in service at the J&K Bank Branch in Devsar, where the “illegal” withdrawal of Rs 10,000 was facilitated through online transactions from her account.
Sara Banoo, the complainant, held a savings bank account with Jammu Kashmir Bank at the Devsar branch in Kulgam district, from which the money was withdrawn.
According to the complaint, she used to visit the bank branch to withdraw money by providing her thumb impression.
“On February 5, 2024, I attempted to withdraw Rs 10,000 and submitted a filled withdrawal form to the bank. However, I was informed that the balance was not available” said Sara.
While complaining about the negligence shown by the bank officials, she appealed to the authorities to take steady action so that she could get her money back.
When contacted, Ghulam Hassan, the branch manager of J&K Bank in Devsar, he denied the allegations, claiming that the withdrawal was done through Airtel Payments Bank Limited (AEPS).
“The IT team is investigating how the money was deducted from the consumer’s account,” he stated